How do I place an order?
Placing an order is quick and easy. Simply browse our website, add your desired products to your cart, and proceed to check out. Once your order has been successfully placed, you will receive an order confirmation email. A second email with tracking details will be sent once your order has been dispatched from our warehouse.
Is there a minimum order amount?
No. There is no minimum order value, so you can purchase as little or as much as you need.
How long does delivery take?
Orders placed before 12:00 PM (Monday to Friday) are typically processed and dispatched on the same business day.
We partner with Aramex to deliver your orders throughout New Zealand.
Estimated delivery times are:
- Auckland: 1 business day
- North Island: 2–3 business days
- South Island: 4–5 business days
- Rural Delivery: Please allow an additional 1–2 business days.
Please note that delivery times are estimates and may vary during busy periods or due to courier delays.
What payment methods do you accept?
We accept:
- Visa and Mastercard debit or credit cards
- Online bank transfer (direct credit)
All online payments are processed securely.
How does your pricing work?
We offer competitive everyday pricing across our product range. The prices displayed on our website are current at the time of purchase. While we strive to keep our prices consistent, they are subject to change without prior notice.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number so you can monitor your delivery.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We'll do our best to assist you; however, changes or cancellations may not be possible once your order has been processed or dispatched.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong product, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
Do you deliver throughout New Zealand?
Yes. We deliver nationwide, including both the North and South Islands, as well as rural addresses.
What if a product is out of stock?
We work hard to maintain excellent stock levels. If an item becomes unavailable after your order has been placed, our customer service team will contact you to discuss the available options, including a refund or replacement.
How can I contact customer support?
Our friendly customer support team is here to help.
Phone: (09) 571 2550
Email: support@universaltrade.co.nz
Our team will be happy to assist you with any questions, concerns, or product enquiries.
Are my online payments secure?
Yes. We use secure payment processing to help protect your personal and payment information, giving you confidence when shopping with us online.